COVID-19 Safety
The hospitality industry as a whole is continuing to face unprecedented hardship. Businesses are impacted by staffing shortages, supply chain issues, and other challenges associated with the COVID-19 global pandemic. As the world continues to navigate through uncertain times, Northern Quest Resort & Casino will do its part to protect the health and safety of guests and Team Members.
With efforts to hire and train Team Members as quickly as possible, we will continue to communicate to guests which services and amenities are available at this time. Our number one priority remains; to serve our guests with the Kalispel Hospitality that they’ve come to expect from us. Thank you to each and every guest for supporting Northern Quest Resort & Casino by gaming with us, staying with us, dining with us, attending events with us, and shopping with us.
To help ensure the safety of our guests and Team Members, masks remain strongly encouraged.
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Gaming
Slot Machines:
- All machines are available for play.
- Masks remain strongly encouraged for all guests who have not yet been vaccinated.
- Housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.
- An increased number of housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.
Table Games:
- All guests are required to wash their hands prior to play.
- Masks remain strongly encouraged for all guests who have not yet been vaccinated
- Throughout play, Management will frequently offering “sanitization” breaks and provide hand sanitizer to players and dealers
- For the health and safety of our guests and Team Members, smoking is prohibited at table games.
KENO:
- Due to our phased opening approach KENO will not be available until further notice.
Casino Beverage Service:
- The Center Bar and Liquid are open for walk-up orders.
- Servers will continue to provide convenient beverage service on the casino floor.
Canadian Member Update
Due to the extended US/Canadian border closure, all Camas Rewards tiers and accumulated points and comps remain intact and will be guaranteed for 12 months once the border reopens. While any offers received during the closure period will no longer be valid, new offers will be extended based on previous play when the border reopens.
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Food & Beverage
Open Venues:
- EPIC
- Fai’s Noodle House
- Fatburger
- Qdoba Mexican Eats
- Ben & Jerry’s
- Thomas Hammer
- Marketplace
- Turf Club
- Legends of Fire
- Masselow’s Steakhouse
- Masselow’s Lounge
Venue Guidelines:
- Six-foot floor markers are visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
- Menus will either be digital (via QR Code stickers on the tables) or disposable one-time use menus to accommodate thorough sanitization.
- Due to current restrictions on some available products, menus may feature limited items.
- Guests are encouraged to make reservations, when possible.
- Room Service is currently not available.
Temporarily Closed Venues:
- The Deli
- Riverbank Taphouse
- River’s Edge Buffet
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Hotel
Check-in Procedures:
- Guests staying in the hotel can be assured of aggressive sanitization and cleaning practices.
- Hotel check-in policies have been adjusted to promote social distancing.
- Six-foot floor markers are visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
- Elevator etiquette limits riders to two people or one family per car. Please respect fellow guests.
- Valet, Bell Service, and luggage storage will not be guaranteed based on current precautionary measures at the time of stay.
Amenities:
- The Hotel pool is open daily with the following hours:
Family swim 10am - 9pm
Adult swim only (18+) 9pm - midnight - Masks remain strongly encouraged for all guests who have not yet been vaccinated and are not actively swimming.
- Capacity levels for the pool and hot tub will be limited:
- Pool: 25 guests maximum
- Hot Tub: 5 guests maximum
- Fitness Center is open 10am - 10pm daily for guests 16+.
Other Limited Services:
- For the safety of our guests, turndown and stayover service will not be provided until further notice.
- Shuttle Service is available daily from 5am-midnight.
- Room Service is currently not available.
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Spa
- Guests will be given the option to complete the purchase of their spa services to include gratuity when they check in to avoid a second trip to the front desk to check out.
- Guests are required to wash their hands and masks remain strongly encouraged for all guests who have not yet been vaccinated.
- Guests are given one hour before and one hour after to enjoy the relaxation lounges and our amenities which include the sauna, Experiential Shower, Himalayan Salt Room, and the hotel pool and hot tub.
- Individually wrapped razors, nail files, cotton balls, swabs and other personal hygiene items will be available upon request.
- Bottled water and individually portioned snacks in disposable cups are available.
- The Hotel pool is open daily with the following hours:
Family swim 10am - 9pm
Adult swim only (18+) 9pm - midnight
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Retail
- Windfall will be open daily from 10am to 8pm.
- Birch Glen Gift Shop will remain permanently closed. Merchandise has been incorporated into Windfall.
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Entertainment
- We are planning a big return to live music under the stars with the 2021 Pepsi Outdoor Summer concert lineup in our BECU Live venue.
- Check out the latest lineup here.
- Masks remain strongly encouraged for all guests who have not yet been vaccinated.
- Every other seat will not be closed.
- Northern Quest reserves the right to change its protocols regarding COVID-19 at any time.
FAQ
Can I receive a refund for my tickets in the event of a rescheduled show or cancelation?
— Refunds will be issued automatically for any canceled performances. For rescheduled performances, tickets will be honored for the same seating on the new dates. Details will be further communicated directly to ticket holders as information becomes available. We ask for your patience with rescheduled shows and will announce a new date as soon as possible.— Northern Quest Resort & Casino cannot refund tickets purchased through secondary ticket sellers. If you purchased tickets from a party other than Northern Quest Resort & Casino or TicketsWest, please contact that seller directly.
Where can I find information about the status of upcoming shows?
— Up-to-date Information about shows, dates, and tickets is available at northernquest.com
— Follow Northern Quest on Facebook, Instagram and Twitter for updates.
— For additional reminders and notices, sign up for our entertainment emails here.
Who can I contact with additional questions?
— Please direct additional ticketing questions to our box office email, boxoffice@northernquest.com.
— Please allow up to 24-48 hours for a response. -
Kalispel Golf and Country Club
- Kalispel Golf and Country Club remains open to members and Stay and Play guests.
- Enhanced cleaning and sanitization protocols have been implemented with golf carts and in common areas.
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RV Resort
- Full hookups are available, as well as access to the Bathhouse, Laundry, Dog Park, Fire Pits and The Clubhouse while practicing social distancing.
- Clubhouse is open 8am - 10pm
- The outdoor pool is open daily from 9am - 9pm
- The Fitness Center is open daily from 10am - 10pm for guests 16+.
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Kids & Family
Kids Quest/Cyber Quest:
- Open daily for kids 30 months to 12 years. Check here for current hours.
- Occupancy will be restricted to approximately 75 percent capacity.
- Tiny Tots (ages 6 weeks to 30 months) will be open Friday – Sunday only from 5pm – midnight. Reservations are required 24 hours in advance.
- Birthday parties are limited to 10 people. Not accepting group reservations at this time.
- Temperature checks will be conducted daily on all Team Members and visiting parents and their children.
COVID-19 ASSUMPTION OF RISK:
Entering these premises may exceed the number of people recommended by the CDC and other health organizations regarding the Coronavirus (COVID-19). Enter at your own risk as entering may not follow social distancing policies and other recommendations beyond the Tribe’s control.
