Northern Quest is Open!

Slot Machines:

• All machines are available for play, however, we are maintaining the occupancy limit on the casino floor to approximately 50 percent of our total machine capacity.
• New technology has been added to machines that notifies Casino staff when a guest leaves a machine, allowing for extra sanitization and immediate cleaning between players.
• An increased number of housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.
• All Team Members who work in direct guest-service areas will be wearing face masks.

Table Games:

• Every other table game in the pit will be closed to accommodate social distancing.
• Table games will be limited to two guests per table.
• Exceptions will be made for two or more people who live in the same household.
• Maximum of 3 hands (current rules apply) to include spouse, family or friend.
• Throughout play, Management is frequently offering “sanitization” breaks and providing hand sanitizer to players and dealers. Additionally, when a guest leaves a table, a short break is taken to sanitize the area before a new player is allowed to sit down. The area is wiped clean, sprayed with sanitizer and it’s allowed to dry before a new player is welcomed to the table.
• All Team Members who work in direct guest-service areas will be wearing face masks.
• Guests are encouraged to wear masks as well and wash their hands prior to play.

Poker, Off-Track Betting, KENO:

• Due to our phased opening approach, Poker, Off-Track Betting, KENO and Valet Service will not be available until further notice.

Casino Beverage Service:

• The Center Bar and Liquid will be open for walk-up orders.
• Servers will continue beverage service on the casino floor. They will be wearing masks. The Self-Serve Beverage Station will be staffed with an attendant who will assist guests with the selection and service of their complimentary beverage.

Camas Rewards and Promotions

• Due to our extended closure, Reward Play, Hotel, and Food and Beverage offers will not be extended, but they will be replaced with special “Welcome back” offers prior to reopening for the month of May.

• Because of our extended closure, we are modifying our current Tier structure. Tier thresholds will be reduced by 20 percent and each player’s current Tier status will be recognized through August 1. Regular Tier thresholds will resume in 2021.

• Birthday points for March, April and May will be available at the Camas Kiosks through May 31. An expanded Birthday Celebration will be held for April, May and June birthdays on June 1-3.
• For those who were invited to our March weekly gift event, you’ll receive new invites with the rescheduled dates.
• The “Decide Your Ride” Giveaway has been postponed until June 30. All entries prior to our closure are still valid. Additional entries can be earned through the end of June.

Open Venues (with limited hours):

• EPIC
• Fai’s Noodle House
• Fatburger
• Qdoba
• Ben & Jerry’s
• Thomas Hammer
• Marketplace
• Turf Club

Venue Guidelines:

• Six-foot floor markers will be visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
• All open F&B venues will have new seating configurations that meet the six-foot social distancing guidelines.
• Groups will be limited to families living in the same household (no more than 10).
• All Team Members who work in direct guest-service areas will be wearing face masks.
• Menus will either be disposable one-time use or one-sheet laminated menus to accommodate thorough sanitization.
• Due to current restrictions on some available products, menus may feature limited items.
• Guests are encouraged to make reservations, when possible.

Temporarily Closed Venues:

• The Deli
• Legends of Fire
• Masselow’s Lounge
• Masselow’s Steakhouse
• Riverbank Taphouse
• River’s Edge Buffet

Check-in Procedures:

• Guests staying in the hotel can be assured of aggressive sanitization and cleaning practices.
• Hotel check-in policies have been adjusted to promote social distancing.
• Six-foot floor markers will be visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
• All Team Members who work in direct guest-service areas will be wearing face masks.
• Strict elevator etiquette will also be in place (limiting riders to two people or one family per car).
• Hotel rooms will be rotated so that guests are spaced throughout the hotel floors appropriately, and when possible rooms will be left vacant for as long as occupancy and room type allows.
• Due to our phased reopening plan, Valet, Bell Service and luggage storage will not be available until further notice.
• Northern Quest will waive its usual cancelation policy until at least June 1.

Amenities:

• For the safety of our guests, turndown and stayover service will not be provided until further notice.
• The Swimming Pool and Fitness Center will also be closed for now.
• Limited Room Service will be available. More details will be updated soon.
• Shuttle Service will not be available at this time.

• A Temporary “Spa Front Desk” will be staged in the spa foyer to allow for social distancing during check-in and check out.
• Guests will be given the option to complete the purchase of their spa services to include gratuity when they check in to avoid a second trip to the front desk to check out.
• All Team Members who work in direct guest-service areas will be wearing masks.
• Guests will be strategically seated in either the lounges or Celebrations Room to maximize social distancing.
• Spa services will have staggered start times to reduce the number of guests in the locker rooms and lounges at one time.
• Guests will be given one hour before their services and one hour after to enjoy the relaxation lounges.
• A limited menu of spa services will be offered until further notice.
• Individually wrapped razors, nail files, cotton balls, swabs and other personal hygiene items will be available upon request.
• Bottled water and individually portioned snacks in disposable cups will be available.
• The Hotel Pool & Hot Tub, Fitness Center and Experiential Shower will be temporarily unavailable to ensure the safety of all of our guests.

• Windfall will be open daily for limited hours from 10am to 8pm.
• Birch Glen Gift Shop will remain permanently closed. Merchandise will be incorporated into Windfall.
• Masks are available for purchase in limited supply for $5 each.

• All concerts have been postponed through June 19, 2020.
• If you purchased tickets for any shows from March through June, they will be valid for the rescheduled show.
• Please visit our Entertainment page for rescheduled dates.
• Our Entertainment department will continue to monitor industry-wide protocols as the nation transitions back into allowing larger gatherings. As new protocols are developed, they will be detailed on our website. For the most up to date information regarding future shows and protocols visit northernquest.com/entertainment.

• Kalispel Golf and Country Club will be open to members and Stay and Play guests beginning on May 5, 2020.
• Enhanced cleaning and sanitization protocols will be implemented with golf carts and in common areas.

• Northern Quest RV Resort remains open to guests.
• Full hookups, as well as access to the Bathhouse, Laundry, Dog Park, Fire Pits and The Clubhouse while practicing social distancing.
• The Pool and Fitness Center remain closed at this time.

Kids Quest/Cyber Quest:

• Open limited hours (noon to 12am daily).
• Occupancy will be restricted to approximately 50% capacity.
• Approximately half of all games will be disabled to promote appropriate social distancing.
• The Tiny Tots room will not be open until further notice (not accepting kids ages 6 weeks to 30 months).
• Group parties will be unavailable until further notice.
• Temperature checks will be conducted daily on all Team Members and visiting parents and their children.

M&D:

• Due to the COVID-19 pandemic, M&D will be closed until further notice.

05.08.2020

Northern Quest and the “New Normal”

Thank you all so much for your support over these past few days as we reopened our doors for the first time in seven weeks! It has been an exciting time and we’re embracing a steep learning curve due to COVID-19. When we reopened on May 5, one of our primary goals was to do more listening than talking. While we’ve all come to dread the mention of these “unprecedented times,” that’s truly what we’re experiencing.

As one of the first casinos to reopen in the United States after this devastating global pandemic, we are leaders in establishing new “best practices” for the gaming industry. We continue to stay informed and implement necessary protocols. Right now, we’re learning from our guests and our Team Members as we do our best to embrace all people, all opinions and all ideas. We’re monitoring the casino floor, listening to feedback from all sides and doing our best to remain nimble and entertain new protocols and procedures. As we continue to learn, we will do our best to pivot in an effort to maintain the safest environment possible for our guests and Team Members. And as we do that, you can count on us to be transparent and communicate as we do so.

If you’ve visited Northern Quest in the past few days, we appreciate your trust in us as we navigate this new era of gaming. We also ask for your patience as we make adjustments to better serve you. Starting today, you’ll see some new changes throughout the casino. Initially, we restricted the machines on the gaming floor to approximately 50 percent of capacity. What we’ve quickly learned is that once the machines are largely occupied (but we have yet to reach 50 percent occupancy), guests are waiting anxiously for their favorite machine to open up. The quick turnover makes it difficult for our staff to halt play enough to thoroughly clean machines between players.

As of May 8, we will be turning on all 1,650 machines, however, we are maintaining the occupancy limit on the casino floor to approximately 50 percent of our total machine capacity. This way, when a player gets up from a machine, there will be plenty of other sanitized machines to choose from, and our notification system will notify Team Members, giving them more time to fully sanitize machines between players. We believe this new strategy will allow us to make the gaming floor as safe and clean as it can possibly be for our guests, while still limiting the number of players in one given area.

In this scenario, approximately half of our machines will be unused at any given time, allowing guests to socially distance themselves from others – and allowing our staff extra time for cleaning. Please be aware that at peak times, guests may have to wait in line to enter the building. We appreciate your patience and understanding if you’re asked to wait. All external entrances to the building are open with the exception of the Southeast entrance (near Thomas Hammer, Kids Quest/Cyber Quest and Windfall).

We’ve added some enhanced cleaning to our Table Games areas as well. With approximately ten of our 37 Table Games currently in play, we are only allowing two players per table (exceptions may be made for two or more people who live in the same household) and are placing every other table game out of service. Throughout play, Management is frequently offering “sanitization” breaks and providing hand sanitizer to players and dealers. In addition, when one guest leaves a table, a short break is taken to sanitize that area before a new player is allowed to sit down. The area is wiped clean, sprayed with sanitizer and it’s allowed to dry before a new player is welcomed to the table.

We are fully committed to following recommended social distancing practices and are asking our guests to do the same. All Team Members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, their fellow Team Members and our guests. Guests are strongly encouraged to bring their own masks and to wear them as much as possible while on our property. We recently received a new supply of masks and currently have them available for purchase in our Windfall store. Because of supply chain delays across the country, please plan to bring your own mask, if possible. If you are considered high-risk or if you are experiencing any signs of illness, we ask you to please stay home until you are well.

As the age for gaming at Northern Quest is 21, we understand that our guests are adults. While our team will continue to do its best to encourage social distancing practices, we also ask that our guests please take responsibility for themselves and respect social distancing for the benefit and safety of our Team Members, other guests and our community.

04.22.2020

Hello guests and Team Members!

We hope you’re doing your best to enjoy the recent sunshine and the extra time at home in this new era of social distancing.

When we temporarily closed our doors to the public due to the COVID-19 global pandemic on March 16, no one would have predicted we’d still be closed more than a month later. We understand this has been a very difficult month for many of you and we wish you continued health and safety. It’s been a difficult time for the Tribe and our Team Members, as well.

While we still don’t have a specific opening date to report yet, we’re getting closer. We continue to strategize ways to incorporate new social distancing guidelines into our every day practices going forward. We are anxious to open our doors to you soon and will welcome you back with open (and heavily sanitized) arms, from at least six feet away!

Governor Jay Inslee’s “Stay Home, Stay Healthy” order continues through May 4. We still don’t know if that date will be extended again, but we hope that many businesses throughout our state will slowly and responsibly begin to reopen their doors to the public.

When we get the thumbs up from Tribal Council that it’s safe to reopen, we’ll let you know details as soon as we can. In the meantime, stay safe, take care of yourself and your neighbors and know that we can’t wait to see you soon!

04.10.2020

Happy Easter weekend to all of our guests and Team Members!

We hope you all are staying safe and well at home these days. We miss you more than we can say, but we’re grateful for each and every one of you during these crazy times. While we don’t necessarily have any exciting news to report right now, we do want to say that we’re thinking of you and we’re busy planning for an epic reopening, as soon as it’s safe to do so.

While we dearly wish we could give you a specific reopening date, like every other government agency, the Kalispel Tribe of Indians is watching the latest numbers and hoping the newly flattening curve in the State of Washington continues to flatten. As you know, Governor Jay Inslee has extended his “Stay Home, Stay Healthy” order through May 4. We’re hopeful that date won’t be extended again and that many businesses throughout our state will slowly and responsibly begin to reopen their doors to the public.

We want to reassure you that our leadership team continues to meet daily to strategize the best way to reopen and also to make long-term adjustments throughout our facilities that will continue to promote and preserve social distancing measures in the weeks and months to come. Even if the curve has begun to flatten in our area, we believe we all need to do our parts to prevent a second wave of infection in our communities. The lives of our Team Members and our guests depend on it – and that matters more than anything else.

We’ll continue to share information as decisions are made in the coming days and weeks. We very much appreciate your interest and loyalty and look forward to seeing you again soon. During this Easter weekend, we hope you’ll cherish the little moments with your family and friends, and know that while we’re all six feet apart for now, we continue to be in this together.

UPDATE: 03.30.2020

We dearly miss seeing all of our guests and Team Members!

During these unprecedented times, we all continue to watch and wait in an effort to ensure the health and safety of our family, friends and community. We watch the news for the latest numbers and wait it out from the safety of our own homes. It’s a helpless feeling, for sure.

Over the weekend, Washington State Governor Jay Inslee announced that his statewide “Stay Home, Stay Healthy” order may be extended beyond April 8. In addition, President Trump announced new recommendations from the Centers for Disease Control (CDC) that extend the social distancing guidelines around the nation through April 30.

Ultimately, Tribal Council will make the decision on when Tribal businesses will reopen their doors to the public again. Much depends on whether residents of Washington State will be allowed to visit non-essential businesses even if we open our doors.

We wish we had better news to report, but like everyone else around the country, we know our place for the moment. Just like you, we’re staying home, staying safe and hoping for brighter, more entertaining days very soon!

UPDATE: 03.19.2020

This is not exactly the way we hoped to celebrate our 20th Anniversary. For the first time in 20 years, Northern Quest Resort & Casino has closed its doors to the community. While it saddens us beyond measure, we believe that a temporary closure is the right thing to do for our guests, Team Members and our community.

During the few days that we’ve been closed, our team has been very busy getting things ready to welcome you back. Using CDC guidelines, our incredible housekeeping teams already cleaned and sanitized every public and back-of-house area in the entire resort and casino. Today we have drastically limited the number of Team Members allowed in the building to preserve that cleanliness and sanitation. Barriers have been created to prevent essential Team Members from accessing clean areas. Our continued goal is to protect the health and safety of all Team Members and guests so that we can be ready for opening when that time comes.

Your Northern Quest promotions team is currently readjusting all planned promotional activities during our closure. Please understand that as these are unprecedented times, much of our planning is dependent on the social distancing recommendations from the Centers for Disease Control (CDC), World Health Organization and Indian Health Service in regard to stopping the spread of COVID-19. Our plan is to reschedule many, if not all of the affected promotion dates when possible.

While we can’t promise anything at this time or give you new dates for the promotions yet, our intent is to honor entries earned for current promotions on the new giveaway date. Additionally, we are doing our best to find ways to extend Camas Rewards offers and Loyalty program gifts when appropriate. We sincerely appreciate your loyalty and hope that our world returns to some sense of normalcy soon. In the meantime, please stay healthy and take care of yourselves, your families and your neighbors.

UPDATE: 03.17.2020

We have important good news to share in regard to the guest who visited Northern Quest on March 9 and then tested positive for COVID-19. According to the Spokane Regional Health District, the guest was NOT infectious during their visit to Northern Quest.

While this doesn’t change our decision to close for two weeks, nor does it change the fact that this global pandemic is active in our community, we do hope it will provide some level of comfort to our guests and Team Members. We also wish our guest a speedy recovery. Be well.

UPDATE: 03.16.2020

Due to the increasingly alarming growth of the COVID-19 global pandemic, all areas of Northern Quest Resort & Casino, Kalispel Casino, Kalispel Golf and Country Club and Fatburger 5-mile will be closed to the public for at least two weeks out of an abundance of caution, effective today, March 16, 2020.

The Kalispel Tribe of Indians cares deeply about its guests, Team Members and our community. As conditions are rapidly changing in these uncertain times, we believe it’s incumbent upon all of us to take responsibility for social distancing to protect the health and safety of our community. Today we received notification that a guest who visited the casino last week (March 9) has tested positive for COVID-19. We are working with the CDC and our local health district to investigate this case and take their recommendations for continuing to protect the health of our guests and team members.

We understand the anxiety everyone in our community is facing around the spread of COVID-19. If you have concerns about exposure or symptoms, regardless of where you believe you might have been exposed, please contact the Spokane Regional Health District. More information is available on their website at https://srhd.org/news/2020/learn-more-about-coronavirus-disease-2019-covid-19.

We also understand the massive impact this closure will have on our team members and their families. The Kalispel Tribe has generously offered to pay all Team Members for the two weeks that we are closed. While our hope was to remain open for business to continue serving our guests and allowing our team members to earn a living, our circumstances have now changed. We believe a temporary closure is the right thing to do. We all owe it to our community to protect the healthcare system and its resources as we navigate this complex and rapidly changing situation.

In that regard, Kalispel Linen Services (KLS) will remain fully open for business, as will our Kalispel Market fuel and convenience stations and the Camas Health Clinic on the Reservation in Usk. KLS, the Tribe’s commercial laundry facility, currently processes all healthcare linens for Providence Health Care in Eastern Washington. Our team’s continued dedication at KLS is critical to ensuring our local healthcare partners can treat our community’s most vulnerable patients.

Our Tribal leadership team is meeting around the clock and will continue to communicate additional information to you as soon as it becomes available. In the meantime, we highly encourage everyone to follow the CDC’s social distancing policies and practice self-isolation as much as possible as we weather this global storm.

UPDATE: 03.15.20

Tonight Washington State Governor Jay Inslee announced his intent to sign a proclamation tomorrow morning that will temporarily shut down restaurants, bars and entertainment and recreational facilities statewide.

As Northern Quest Resort & Casino is owned and operated by the Kalispel Tribe of Indians, a sovereign nation, the Tribe has the authority to make its own decisions. Tribal Council will be meeting tomorrow to discuss options going forward.

We understand this rapidly changing global pandemic is having a massive impact on our team members, guests and our community. Thank you for your patience and loyalty to the Kalispel Tribe as we navigate this complex situation.