COVID-19 Safety

The hospitality industry as a whole is continuing to face unprecedented hardship. Businesses are impacted by staffing shortages, supply chain issues, and other challenges associated with the COVID-19 global pandemic. As the world continues to navigate through uncertain times, Northern Quest Resort & Casino will do its part to protect the health and safety of guests and Team Members.


With efforts to hire and train Team Members as quickly as possible, we will continue to communicate to guests which services and amenities are available at this time. Our number one priority remains; to serve our guests with the Kalispel Hospitality that they’ve come to expect from us. Thank you to each and every guest for supporting Northern Quest Resort & Casino by gaming with us, staying with us, dining with us, attending events with us, and shopping with us.

  • Gaming

    Slot Machines:

    • All machines are available for play.
    • Housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.
    • An increased number of housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.


    Table Games:

    • All guests are required to wash their hands prior to play.
    • Throughout play, Management will frequently offer “sanitization” breaks and provide hand sanitizer to players and dealers
    • Hand sanitizer is available to players and dealer on request.
    • For the health and safety of our guests and Team Members, smoking is prohibited at table games.

    Poker & Sports Wagering:

    • All guests are encouraged to wash their hands prior to play.
    • Hand sanitizer is available to players and dealers on request.

    Casino Beverage Service:

    • The Center Bar and Liquid are open for walk-up orders.
    • Servers will continue to provide convenient beverage service on the casino floor.

    Canadian Member Update

    Due to the extended US/Canadian border closure, all Camas Rewards tiers and accumulated points and comps remain intact and will be guaranteed for 12 months once the border reopens. While any offers received during the closure period will no longer be valid, new offers will be extended based on previous play when the border reopens.


  • Hotel

    Check-in Procedures:

    • Guests staying in the hotel can be assured of aggressive sanitization and cleaning practices.
    • Hotel check-in policies have been adjusted to promote social distancing.

    Amenities:

    • The Hotel pool is open daily with the following hours:
      Family swim 9am - 9pm
      Adult swim only (18+) 6am - 9am & 9pm - midnight
    • Fitness Center is open 9am - midnight daily for guests 16+.

    Other Limited Services:

    • For the safety of our guests, turndown and stayover service will not be provided until further notice.
    • Room Service is currently not available
    • Shuttle Service is available daily from 3am-1am.



  • Spa
    • Guests will be given the option to complete the purchase of their spa services to include gratuity when they check in to avoid a second trip to the front desk to check out.
    • Guests are welcome and encouraged to ask their therapist to wear a mask if it would make the experience more comfortable.
    • Guests are given one hour before and one hour after to enjoy the relaxation lounges and our amenities which include the sauna, Experiential Shower, Himalayan Salt Room, and the hotel pool and hot tub.
    • Individually wrapped razors, nail files, cotton balls, swabs and other personal hygiene items will be available upon request.
    • Bottled water and individually portioned snacks in disposable cups are available.
    • The Hotel pool is open daily with the following hours:
      Family swim 9am - 9pm
      Adult swim only (18+) 6-9am & 9pm - midnight



  • Retail
    • Windfall will be open daily from 10am to 8pm.
  • Entertainment
    • Check out the latest lineup here.
    • Every other seat will not be closed.
    • Northern Quest reserves the right to change its protocols regarding COVID-19 at any time.



    FAQ

    Can I receive a refund for my tickets in the event of a rescheduled show or cancelation?
    — Refunds will be issued automatically for any canceled performances. For rescheduled performances, tickets will be honored for the same seating on the new dates. Details will be further communicated directly to ticket holders as information becomes available. We ask for your patience with rescheduled shows and will announce a new date as soon as possible.

    — Northern Quest Resort & Casino cannot refund tickets purchased through secondary ticket sellers. If you purchased tickets from a party other than Northern Quest Resort & Casino or TicketsWest, please contact that seller directly.

    Where can I find information about the status of upcoming shows?
    — Up-to-date Information about shows, dates, and tickets is available at northernquest.com

    — Follow Northern Quest on Facebook, Instagram and Twitter for updates.

    — For additional reminders and notices, sign up for our entertainment emails here.

    Who can I contact with additional questions?
    — Please direct additional ticketing questions to our box office email, boxoffice@northernquest.com.

    — Please allow up to 24-48 hours for a response.

  • Kalispel Golf and Country Club
    • Kalispel Golf and Country Club remains open to members and Stay and Play guests.
    • Enhanced cleaning and sanitization protocols have been implemented with golf carts and in common areas.
  • RV Resort
    • Full hookups are available, as well as access to the Bathhouse, Laundry, Dog Park, Fire Pits and The Clubhouse while practicing social distancing.
    • Clubhouse is open 8am - 10pm
    • The outdoor pool is open daily from 9am - 9pm
    • The Fitness Center is open daily from 10am - 10pm for guests 16+.
  • Kids & Family

    Kids Quest/Cyber Quest:

    • Open daily for kids 30 months to 12 years. Check here for current hours.
    • Occupancy will be restricted to approximately 75 percent capacity.
    • Tiny Tots (ages 6 weeks to 30 months) care is now available seven days a week. Reservations are required 48 hours in advance.
    • Birthday parties are limited to 10 people. Not accepting group reservations at this time.
    • Temperature checks will be conducted daily on all Team Members and visiting parents and their children.





COVID-19 ASSUMPTION OF RISK:
Entering these premises may exceed the number of people recommended by the CDC and other health organizations regarding the Coronavirus (COVID-19). Enter at your own risk as entering may not follow social distancing policies and other recommendations beyond the Tribe’s control.

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